I have been shopping Amazon for several years and this is the first time I found myself reviewing a product before being asked after the purchase.
I LOVE THIS PRODUCT! In spite of of the negative reviews which I will admit were discouraging I nevertheless took the plunge. I have used AT & T and RCA 4-line phones for about 15 years and was never fully pleased, but there were so few to choose from. The features on this phone are unsurpassed. For the money, it first seemed too good to be true. I have a small, business office with 4 employees and no one employee is greater than maybe 200 ft from each other. Many of the reviews were about the system failing [not communicating with each other] because of distance between phones.
I didn't have this problem. The system is a true winner for me! And, with music-on-hold, how can you beat it. The sound quality is VERY, VERY good. Setup is rather easy, but once completed all changes effect the other lines. Install the batteries as a power out backup and you won't lose your settings. Some of the reviewers complained about this but probably because they didn't install the batteries. Invest in 4 AA batteries for the main console and you won't have that problem.
I am still learning about all of the features as time goes on but so far I have had no issues and am still quite impressed overall. The product build is not cheap looking, very well engineered, and instructions are easy to follow.
I also purchased the cordless headset. It is very attractive and extremely lightweight. You can't even tell you have had it on for hours. The sound quality is very nice too. It is not tinny, voice quality is crisp, and unlike other headsets on the market there is no time delay. All of the units both handset and headset are duplex. No need for the other party to finish speaking.
I could go on but I cannot think of any negative or shortcomings about this system. For a little more than $200. you get a base station, extension deskset, AND a cordless phone. For most 4-line phones you would have to pay $150-200 just for the one deskset. Need I say more! You won't be disappointed.
In conclusion, as I did my research, read the bad reviews and determine if those situations match yours. If not, then don't hesitate. Buy it!
IMHO It is the best 4-line business SYSTEM in the market!
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This Item  VTech CM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System |  |  |  |  |  | |
| Price | -26% $121.93 List: $164.95 | $149.95 | -19% $53.16 List: $65.95 | -23% $25.29 List: $32.95 | -24% $66.54 List: $87.95 | -15% $139.99 List: $164.95 |
| Delivery | — | Get it as soon as Friday, Apr 26 | Get it as soon as Friday, Apr 26 | Get it as soon as Friday, Apr 26 | Get it as soon as Friday, Apr 26 | Get it as soon as Friday, Apr 26 |
| Customer Ratings | ||||||
| Volume control | ||||||
| Sound quality | ||||||
| Easy to use | ||||||
| Sold By | Solutions by Staples | Amazon.com | Amazon.com | Amazon.com | Amazon.com | Amazon.com |
| telephone type | Landline Phone | Cordless | Corded | 2.4 Gigahertz | Corded | Corded |
| power source | Corded Electric | Corded Electric | Corded Electric | Battery Powered | Corded Electric | Corded Electric |
| recording capacity | 180 minutes | 40 minutes | 10 minutes | 16 hours | 12 minutes | 180 minutes |
| material | Plastic | — | — | Plastic | — | Plastic, Metal |
| answering system | Digital | Digital | Digital | Digital | Digital | Digital |
| conf. call capability | 3 way | — | 3 way | — | 2 way | — |
| multiline operation | Multi-Line Operation | Single-Line Operation | Multi-Line Operation | Multi-Line Operation | Multi-Line Operation | Multi-Line Operation |
| caller identification | ✓ | ✓ | ✓ | ✗ | ✓ | ✓ |
From the manufacturer
CM18445 Main Console
The VTech CM18445 - Main Console DECT 6.0 4-Line Expandable Small Business Phone with Answering System is a new small business system that makes it easier than ever to connect your office. Installation is simple. Only the main console needs to be connected to analog phone lines. The handsets and desk sets wirelessly connect to the system with one touch using DECT 6.0 technology, so you can install an entire office system in minutes. No professional assistance required. Plus, the VTech CM18445 - Main Console DECT 6.0 4-Line Expandable Small Business Phone with Answering System allows you to grow into a fully featured telephone system with up to 10 stations. The main console digitally records up to 180 shared minutes of incoming messages, outgoing announcements and memos. The auto attendant for each line can answer outside calls, provide callers with a company directory and route calls to the appropriate extension.
4 Line Capability
Compatible with anywhere from one to four telephone lines.
Expandable up to 10 Stations
With 1 console and 9 additional desksets or handsets, the CM system allows you to grow into a fully featured telephone system with anywhere from one to 10 stations.
Auto Attendant on Each Line
Auto attendant answers outside calls, provides callers with a company directory, automatically forwards calls to a specified extension, and enables callers to record voice messages when there is no answer.
Digital Answering System
Digitally records up to 180 shared minutes of incoming messages, outgoing announcements, and memos.
Additional Features:
- 32 number speed dial
- 6-party conferencing
- Do not disturb
- Call recording
- Time and date stamp
- Voice prompts
- Memo recording
- Private mailbox on/off
- Hold reminder
- 4 lighted line indicators
- Wall-mount supported
- Display dial
- Line-status indicator
- Auto line selection
- Rapid scroll
- Remove button
- Mute
- Auto redial
- Last 10 number redial
- Ringer volume control
- Hearing aid compatible
- Pre-dialing
- Chain dialing
- Flash
- Call privacy
Features:
- Full-duplex speakerphone
- Caller ID/call waiting
- Add a cordless handset or cordless headset
- Extra-large display for easy viewing
- 100 name and number phonebook directory
- 50 name and number caller ID history
- Power failure operation on all 4 lines
- Start, stop, skip, repeat, delete, and delete all options for recorded messages
- Message Guard memory for power failure
- Remote access with toll saver
- Headset compatible (2.5mm jack)
- Page, intercom, and call transfer between stations
- 10 polyphonic ringers (1 for each line)
- New call/message indicator
- DSL compatible (splitters/filters not included)
- Receiver and speakerphone volume control
- English/Spanish/French setup menu
- Auto attendant turn on/off on each line
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VTech CM18245 Business Office Phone System
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Reviews with images
Top reviews from the United States
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Reviewed in the United States on September 2, 2018
Color: SilverStyle: Main ConsolePattern Name: ConsoleVerified Purchase
Reviewed in the United States on May 26, 2022
Color: BlackStyle: Main ConsolePattern Name: ConsoleVerified Purchase
Top reviews from other countries
Paul Abbott
Refurbished when I ordered new!
Reviewed in Canada on April 5, 2024Color: BlackStyle: Main ConsolePattern Name: ConsoleVerified Purchase
Lino
Una maravilla para hacer enlaces
Reviewed in Mexico on January 7, 2024Color: BlackStyle: Main ConsolePattern Name: ConsoleVerified Purchase
michel turgeon
Great
Reviewed in Canada on March 19, 2022Color: SilverStyle: Main ConsolePattern Name: ConsoleVerified Purchase
Enrique Gonzalez
Excelente cobertura
Reviewed in Mexico on March 26, 2019Color: SilverStyle: Accessory Cordless HandsetPattern Name: ConsoleVerified Purchase
Ben
Not honest
Reviewed in Canada on November 10, 2023Color: BlackStyle: Extension DesksetPattern Name: ConsoleVerified Purchase
